In this article, we'll guide you through the process of disabling two-factor authentication (2FA) on your Incogni account. Although it is highly discouraged, as 2FA significantly increases your account's security, you can remove it.
How to disable 2FA from your Incogni account
-
Log in to your Incogni account:
-
Once logged in, click your email address in the upper-right corner on desktop, or tap the profile icon on mobile:
-
Select “Profile”:
-
Select the “Two-factor authentication” tab in the menu on the left:
-
Click “Disable 2FA”:
-
To proceed, you will have to enter a 2FA verification code one last time:
-
That's it. 2FA is now disabled on your account. You will also be notified about this change via email:
If you're unable to log in and/or have lost access to your authenticator device and recovery codes, please reach out to our support team by clicking the “Contact us” button below. Our support team will get back to you within 24 hours.