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How can I update my credit card information?

  • Updated

If you bought your subscription on the Incogni website, you can update your payment details directly in your profile. To do this:

  1. Log in to your Incogni account. 
  2. Click the profile icon in the upper-right corner.
  3. Select “profile” from the drop-down menu.
    Screenshot 2024-08-29 at 1.48.45 PM.png
  4. From the menu on the left, select “subscription & plan.”
    Screenshot 2024-08-29 at 1.53.23 PM.png
  5. You’ll see your account status and your subscription’s validity.
  6. Click “update payment details” on the right-hand side. 
    Screenshot 2024-08-29 at 1.59.16 PM.png

If you’ve purchased Incogni as part of a bundle from one of our partners (e.g., Surfshark or NordVPN), you can update payment details directly in your Surfshark or NordVPN account profile.

 

You might also be interested in:

  1. How can I cancel the automatic renewal?
  2. How can I get a refund?
  3. Where can I find information about my subscription?

If you have any additional questions, please get in touch with our Customer Support team at support@incogni.com. We’ll get back to you within 24 hours.