This article covers why unwanted spam communication persists, how Incogni is minimizing your exposure risk, and what steps you must take to protect your personal information. It also details Incogni’s limitations despite having active protection.
Why am I still receiving spam?
If you've been targeted by spammers in the past, you may notice that unwanted messages and calls sometimes don’t disappear completely. When your personal contact details, like your email address or phone number, are exposed in a data breach, they can circulate indefinitely among scammers and spammers.
How Incogni helps
Incogni is designed to minimize ongoing risks related to data breaches, reducing how often your personal information is exposed through:
- Removing your data from data brokers who might otherwise resell or share your information.
- Monitoring for breaches at major data brokers to protect your details proactively.
- Ensuring that your data is less likely to be part of any future breach or widespread spam campaign.
NOTE: Once personal information is breached and distributed, neither Incogni nor any service can completely erase all instances of this data from the internet.
What you can do
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Confirm Your Contact Details.
- Make sure your Incogni account uses the same email address and phone number that are affected by spam or breaches. To update or check your Incogni account details, log in to your Incogni profile.
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Check if You’ve Been Breached.
- Visit our Free Exposure Scanner to check which platforms your personal details were exposed on.
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Understand Ongoing Risks.
- Spam can increase temporarily if your contact details are included in a recent data breach.
- Scammers often reduce attempts if you do not respond to their emails or calls.
- Removing your details from data brokers via Incogni reduces the chance of new companies obtaining and misusing your personal information.
What Incogni cannot control
- We cannot stop spam communication related to services you are currently subscribed to or from which you agreed to receive promotional emails or newsletters.
- We cannot remove data that is already in circulation from prior breaches on all platforms, as copies may exist in multiple locations outside of our control.
Frequently asked questions
Why haven’t the spam messages stopped even after using Incogni?
Data from prior breaches may still circulate. Removing your data from brokers helps prevent additional exposure, but can’t erase all traces from the wider internet.
How does deleting data from brokers help reduce spam?
Data brokers resell your information to marketers or private clients. By removing your data, you reduce its distribution and, over time, the amount of spam you receive.