You may be unable to verify your email address if the verification email wasn’t delivered, ended up in another folder, or if the email address was entered incorrectly.
NOTE: Email verification is required to confirm that the address belongs to you and is valid. Only verified email addresses can be used for data removal requests, which is why this step is mandatory.
What should I do if I didn't receive the verification email?
If you entered your email address but didn’t receive a verification email, try the following steps:
-
Wait a couple of minutes.
In some cases, the verification email may take a short time to arrive.
-
Check all email folders.
Look in your Spam, Junk, and Trash folders, as some email providers may filter automated emails.
-
Resend the verification email.
You'll find the resend button on the "Verify your email address" window, in your profile, or during profile setup, depending on which email you're trying to verify.
-
Check the email address you entered.
Make sure there are no typos or formatting errors.
What should I do if I made a typo in the email address?
If you entered an incorrect email address, follow the steps below based on the type of email affected:
Sign-up email address
If the typo is in your sign‑up email address (the one entered before payment was processed), please contact Incogni support. They’ll help update the email address for you and send you a new verification email.
Secondary email address
If the typo is in a secondary email address, go to your Profile, correct the email address, and then resend the verification email.
Once your email address is verified, it can be used for data removal requests as part of your Incogni service.