How to export a HAR file using different browsers

A HAR (HTTP Archive) file records network activity between your browser and a website. Support teams use HAR files to diagnose issues such as login errors, loading problems, API failures, and performance issues.

To create a HAR file, you’ll need to open the Network tab in your browser, reproduce the issue you’re experiencing, and then export the HAR file to send to Customer Support for further investigation.

Which systems support HAR file export

Operating Systems

• Windows
• macOS
• Linux
• ChromeOS

Browsers

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari (macOS only)
• Other Chromium-based browsers

How to open the network tab in your browser

Follow the steps to open a Network tab on different browsers.

Google Chrome / Microsoft Edge / Brave / Opera / Mozilla Firefox

1. Open the browser.
2. Navigate to the page you want to analyze.
3. Open Developer Tools:
   
   Windows/Linux: Ctrl + Shift + I
   macOS: Cmd + Option + I
    
4. Click the Network tab in the Developer Tools panel:
   
   

Safari (macOS)

1. Open Safari.
2. Enable Developer Tools (first time only):
    
   1. Go to "Settings" 
      
      
       
   2. Select "Advanced"
      
      
       
   3. Check “Show features for web developers”:
      
      
       
3. Open the webpage you want to analyze.
4. From the top menu, click "Develop":
   
   
    
5. Click "Show Web Inspector":
   
   
    
6. Open the "Network" tab:
   
   

How to reproduce the issue with the network tab open

Follow the steps to reproduce the issue on different browsers.

Google Chrome / Microsoft Edge / Brave / Opera / Mozilla Firefox

1. Go to the Network tab (as explained earlier in this article).
2. Make sure recording is enabled:
    
   • The round Record button (●) should be red.
   • Click it once if it is not red.
     
     
      
3. If available, enable the following options:
    
   • Preserve log
   • Disable cache
      
     
      
4. Reload the page.
5. Reproduce the issue you want to capture.

Safari (macOS)

1. Go to the Network tab (as explained earlier in this article).
2. If available, enable the following options:
    
   • Preserve log
   • Disable cache
      
     
      
3. Reload the page.
4. Reproduce the issue you want to capture.

How to export HAR file

Once you’ve reproduced the issue, export the HAR file using the instructions for your browser.
 

Chrome / Edge / Chromium-based browsers

1. Click the download button:
   
   
    
2. Click "Save" to download the HAR file to your computer:
   
   

Firefox

1. Click the gear (⚙️) icon or right‑click inside the Network panel.
2. Select "Save all as HAR".

Safari (macOS)

1. Click the download button in the Network tab:
   
   
    
2. Click "Save" to download the HAR file to your computer: