After receiving our removal request, some companies decide to contact you directly. Sometimes they do that as an extra layer of security to confirm the request, other times it’s a malicious tactic where they send intimidating sounding emails with claims that you must do this or that to get your data removed.
Here’s what to do when you receive an email from a data broker:
- Check for optout@privacy.incogni.com cc’ed to the request. If it is there, we’re seeing this communication and we will handle it for you.
- If not, the best way to proceed would be to reply with “Please direct all of your communication to Incogni. They have my consent to manage the data removal process.” and cc optout@privacy.incogni.com - we’ll take it from there. When in doubt, use this approach, and we’ll handle the rest for you.
- Sometimes companies use 3rd party services like OneTrust to handle their GDPR/CCPA compliance. In such cases, they tend to send an automated email that is sent from a no-reply email and has a “Confirm Email” button in the email – since it’s an automated email, the fastest way to proceed is to click on the button to confirm the request, and in most instances, this will process your data removal request.
We’re working on minimizing the unnecessary emails these companies send to users, and over time, you should be able to see the number of verification emails from data brokers decreasing.
Thank you for your patience and understanding.
If you would have any additional questions, please contact our Customer Support team which will get back to you within 24 hours via email at support@incogni.com.
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