After getting our removal request some companies decide to reach out directly to you. Sometimes they do that as an extra layer of security to confirm the request, other times it’s a malicious tactic where they send intimidating sounding emails with claims that you must do this or that to get your data removed.
Here’s what to do:
1. Is there email@example.com cc’ed to the request? If so, we’re seeing this communication and will handle it for you.
2. If not, the best way to proceed would be to reply with “Please direct all of your communication to Surfshark. They have my consent to manage the data removal process.” and cc firstname.lastname@example.org - we’ll take it from there. When in doubt, use this approach and we’ll handle the rest for you.
3. Sometimes companies use 3rd party services like OneTrust to handle their GDPR/CCPA compliance, in such cases, they tend to send an automated email that is sent from a no-reply email and has a “Confirm Email” button in the email - since it’s an automated email, the fastest way to proceed is to click on the button to confirm the request and in most instances, this will process your data removal request.
We’re working on dealing with these companies to minimize the unnecessary emails that they send to the users and over time you should be able to see the number of verification emails from data brokers decreasing.
Thank you for your patience and understanding.
If you would have any additional questions, please contact our Customer Support team which will get back to you within 24 hours via email at email@example.com.
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