Unfortunately, you cannot change the email address you used to set up your Incogni account. Your sign-up email is tied to your account and cannot be changed. The only way to change it would be to open a new Incogni account (once the current account expires).
You can change your sign-up email only if it hasn't been verified. In this case, please contact support at support@incogni.com for assistance.
That said, you can change the email address that we'll use to remove your information from data brokers and people search sites. This email address will allow companies that hold your data to identify you once we send a removal request to them on your behalf.
To change the email address used for data removal:
- Log in to your Incogni account as usual.
- Click on the profile icon in the upper right corner, and a drop-down menu will appear.
- Select "profile."
- Click "personal & address information" from the menu on the left.
- Click the pencil button next to your email address to edit it.
- Edit your email address and click "save."
- Click "apply changes" at the end of this page
- Check your inbox, open the verification email, and click "verify your email address."
- Once confirmed, you will see "verified" written in green next to your new email address.
- You can also add two more additional email addresses to be used for data removal.
If you haven't received the verification email, you can have it resent. To do this, click "resend email" under your new email.
You might also like:
1. Can I have multiple email or home addresses?
2. Can I update the email address used for data removal?
If you still have questions, please get in touch with our Customer Support team via email at support@incogni.com. They'll get back to you within 24 hours.