This article explains how to cancel the auto-renewal of your Incogni subscription and answers frequently asked questions about the process.
How to cancel the automatic renewal
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Log in to your Incogni account:
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Once logged in, click your email address in the upper-right corner on desktop, or tap the profile icon on mobile:
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Click "Profile":
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Select the “Subscription & billing” tab in the menu on the left:
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Click "Manage" next to your plan name to open the drop-down menu:
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Select "Cancel subscription", and follow the steps on screen:
- Alternatively, you can cancel your subscription by reaching out to our Customer Support team via the contact us button below.
FAQs
Does my Incogni subscription renew automatically?
Incogni services renew automatically at the end of each service period, and your chosen payment method is charged again, unless you decide to cancel auto-renewal of your subscription.
How do I cancel my Incogni subscription if I purchased through NordVPN, Coveron (previously NordProtect), or Surfshark?
If you purchased your Incogni subscription via NordVPN, Coveron, or Surfshark, you'll need to contact their customer support team to cancel it.
Can I still use Incogni after cancelling the auto-renewal?
Yes, if you cancel the auto-renewal of your subscription, you can still use the Incogni services you’ve bought until the subscription expires. Please note that cancelling your subscription's auto-renewal does not automatically grant a refund – it stops your subscription's auto-renewal and recurring payments.
What is Incogni refund policy?
If you purchased our services within the last 30 days and wish to receive a refund, please refer to our article on Incogni's refund policy.